For over 20 years, the NCCC’s efforts have had impact on numerous facets of advancing and sustaining cultural and linguistic competency. NCCC's impact is felt by:
- Measuring and assessing cultural and linguistic competency. The NCCC has created self-assessment tools, instruments, and processes for organizations and individuals to identify their strengths and challenges in implementing cultural and linguistic competency. Measures address both practice and policy that are the foundation for cultural and linguistic competency. The NCCC works closely with organizations that seek its help in self-assessment and has worked with local health centers, foundations, and national organizations to tailor tools, processes, and the foci of cultural and linguistic competency self-assessment.
- Contributing to the body of knowledge. NCCC faculty produces literature reviews, articles, and monographs that identify and advance the evidence about cultural and linguistic competency and analyze factors related to their successful implementation. In addition, the NCCC identifies and shares promising practices for implementing cultural and linguistic competency within the health and mental
- Training and staff development. The NCCC provides customized on-site training and professional development to diverse audiences, and assists other U.S. and international organizations to develop their own customized training materials and processes. In addition, the NCCC has developed a series of modules that can be used to infuse content on cultural and linguistic competency into existing courses and curricula, and has created on-line learning experiences, including continuing medical education for credit.
- Enhancing practice. The NCCC develops products and training approaches designed to increase the awareness, knowledge, and skills of practitioners and organizations to deliver culturally and linguistically competent services and supports. These include online self-assessment instruments and tools that lead to personalized learning plans; checklists to improve practice settings; guides on planning, implementing, and evaluating cultural and linguistic competency in health, mental health, and academic settings; and web features that address practice issues, such as front desk staff.
- Influencing academia. NCCC publications and products are being utilized in coursework in an array of university programs for health, mental health, public health, and social services professionals. In addition, NCCC faculty provide consultation to an array of university-based programs and departments on how to address cultural and linguistic competency in teaching, research, faculty development, community outreach and engagement, and recruitment and retention.
- Impacting policy. The NCCC has documented since 1995 that policy is an underdeveloped area of the many cultural competence efforts within health, mental health, social services, and education. A number of NCCC efforts address the role of policy in implementing and sustaining cultural and linguistic competency within organizations and systems, including a series of policy briefs, organizational assessment tools that focus on policy, and a process for organizations to conduct a “policy audit” related to cultural and linguistic competency. The NCCC also collects examples of policies that advance and sustain cultural and linguistic competency.