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 Introduction,
Purpose, and Rationale
Health care, public health,
and mental health care systems have the responsibility to both
receive and convey a complex array
of information to a myriad of audiences for a broad variety of
purposes.
The following
is a selected listing of such audiences and purposes in which
the dynamics of communication are cross-cutting.
Audience |
Purpose |
- provider-patient
and/or family level
- local,
county, state, and national levels
|
- build
trusting relationships with individuals, families, and
communities for improved
health
and well-being
- craft
and deliver health and wellness promotion messages to individuals,
families, and communities
- report on epidemiological trends and disease or illness burden
- provide
general and/or population-specific risk reduction, screening,
and early intervention services and information
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Section C:
- Presents
a rationale of the critical importance of communication in
health care, public health, and mental health
care systems, particularly in light of the multicultural
and multilingual groups that compose the U.S. population today
- Explores
the concept of the process of inquiry and its implications
for communication in a multicultural environment
- Connects
the concept of process of inquiry to policy, practices,
and procedures at the individual and organization levels
- Weaves activities
through the key content to enhance knowledge application.
The content of this module is designed for full integration
into the curricula
of training programs in health, mental health, and
public health
as they prepare the current and future leaders in these
systems.
Key
Content Areas in the Process of Inquiry—Communicating
in a Multicultural Environment
I. The Language-Culture Link
II. Communication, Culture, Health, and Mental Health Care
III. Communication and Quality of Care
IV. Process of Inquiry: Attitudes and Knowledge
V. Process of Inquiry: Skill Building and Tools
VI. Applying the Process of Inquiry to Communities
VII. Communicating With Limited English Speakers in Health and
Mental Health Care Settings
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